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At ClearFrame, we want you to be satisfied with our service. This Refund Policy outlines the circumstances under which we offer refunds for credit purchases.

1. Free Trial

Our service offers a free trial that allows you to preview the first 5 seconds of processed video without any charge. We strongly encourage you to use the free trial to evaluate the quality of our AI processing before making a purchase.

2. Credit Purchases

Credits are a one-time purchase of a digital service. Once credits have been used (i.e., a video has been processed and the result made available to you), the credits consumed for that processing are non-refundable.

3. Refund Eligibility

You may be eligible for a refund if:

• Unused credits: If you have purchased credits but have not used any of them, you may request a full refund within 14 days of purchase.
• Processing failure: If our service fails to process your video due to a technical error on our end and we are unable to deliver the result, the credit consumed for that video will be automatically refunded to your account.
• Duplicate charge: If you were charged more than once for the same purchase, the duplicate charge will be refunded in full.

4. Non-Refundable Cases

Refunds will NOT be issued for:

• Credits that have been used to process videos
• Dissatisfaction with video quality when the AI processing completed successfully (please use the free trial first)
• Credits that have expired (credits are valid for 12 months from purchase)
• Requests made more than 14 days after purchase (for unused credits)
• Videos that violate our Terms of Service

5. How to Request a Refund

To request a refund, please contact us at support@watermarkremove.video with:

• Your account email address
• Transaction ID or order number
• Reason for the refund request

We will review your request and respond within 5 business days. Approved refunds will be processed back to the original payment method within 7-14 business days, depending on your payment provider.

6. Partial Refunds

If you have used some credits from a purchase and request a refund for the remaining unused credits within 14 days of purchase, we may issue a partial refund on a pro-rata basis. The refund amount will be calculated based on the per-credit price of your plan minus any credits consumed.

7. Chargebacks

If you initiate a chargeback with your payment provider without first contacting our support team, we reserve the right to suspend your account and any remaining credits until the dispute is resolved.

8. Contact

For refund inquiries or questions about this policy, please contact:

Email: support@watermarkremove.video